Borderlands 4 has become a beloved title for fans of the franchise, offering tons of exciting gameplay, dynamic worlds, and, of course, a wealth of customization options for players to express themselves. However, recently, many players have been reporting an unsettling issue—missing customization options. Skins, outfits, and other cosmetic items that once graced their characters have seemingly vanished, leaving players frustrated and confused. In this article, we’ll explore what exactly happened, why it’s occurring, and most importantly, what you can do to fix it.
What Happened to the Customization?
If you’ve logged into Borderlands 4 recently and found that some of your favorite customization items—whether it’s character skins, hairstyles, or other cosmetic accessories—have disappeared, you’re not alone. Many players have reported that after a recent update or patch, their customization options have been wiped or are no longer visible in the menu. What’s even more confusing is that for some, these items were available before, but suddenly, they’ve disappeared, leaving a huge gap in the personalization that many players love about the game.
This issue isn’t just related to cosmetics disappearing from your inventory. It appears to be tied to the game’s internal systems, affecting players who have both paid and free DLC packs. Let’s dive into the possible causes behind this issue and figure out what went wrong.
Possible Causes of the Issue
Several factors might explain why Borderlands 4 players are experiencing the disappearance of customization options.
1. Patch Rollback
One of the main reasons for missing customization is a recent patch or update that removed certain items from the game. Some cosmetic items—particularly those from limited edition or special DLC packs—were unlocked for players as part of bugs or unintended access. After the patch, the developers seemingly rolled back these items, meaning those who had access due to a bug no longer do. While this was likely done to prevent unauthorized access to paid content, it’s frustrating for players who legitimately unlocked those items.
2. DLC-Related Issues
Another significant cause could be the handling of downloadable content (DLC). Some of the missing customization items are tied to specific DLCs, like the Ornate Order Pack, which was included with the Super Deluxe Edition. If the game had an issue linking your account with the correct DLC, it could result in your customization items disappearing. In some cases, the patch may have accidentally revoked DLC access for certain players, causing them to lose access to the items they previously owned.
3. UI Glitches and Filters
Sometimes, it’s not about the content being gone but rather how it’s displayed. It’s possible that a UI glitch or filtering issue is causing customization items to be hidden or not appear in your inventory. This issue may be affecting players who have legitimate access to those items, but they are simply not showing up due to a bug in the game’s user interface.
Who Is Affected?
It’s important to note that not all players are experiencing this issue in the same way. Some users who purchased the relevant DLCs, such as the Super Deluxe Edition, have noticed that their cosmetics have been removed, even though they have valid licenses. On the other hand, many players who didn’t purchase these DLCs are finding that they no longer have access to cosmetics they might have unintentionally unlocked earlier.
For those who never purchased the DLCs in question, their issue might be tied to the game giving them unintended access to premium items due to a bug. After the patch, this was corrected, and the content was removed.
For legitimate DLC owners, however, the disappearance of their items may be the result of a syncing issue, where the game fails to recognize that they’ve purchased or unlocked the items in question. In these cases, contacting customer support can help restore access to the missing items.
What You Can Do About It
If you’re facing this issue, there are a few steps you can take to try and resolve it.
1. Verify Your DLC Ownership
Before jumping to conclusions, check to make sure that the DLC or edition you purchased is still linked to your account. It’s possible that the recent patch might have broken the connection between your game and the DLC, especially if you’re on a different platform (such as Steam or console stores). If the game doesn’t recognize that you own the DLC, it could explain why your customization options are missing.
Make sure to recheck your purchase history and verify that the relevant content is still tied to your account. You can do this through the store or platform where you made the purchase (like the Steam store, PlayStation Store, or Xbox Marketplace).
2. Restart and Reload
Sometimes, the solution can be as simple as restarting the game or reloading your inventory. A lot of players have found that simply closing the game and restarting it helped resolve the issue temporarily. If the items are still missing, try reloading your character or re-entering the customization screen. It’s possible that the items are still there but weren’t loading properly.
3. Clear Filters and Reset the Menu
Customization options are often hidden behind different filters. Double-check that no filters are active in the menu that could be preventing your cosmetics from showing. Resetting the filter settings in the customization screen could help reveal the missing items.
4. Contact Support
If none of the above works and you’re still missing your purchased or unlocked customization options, the best course of action is to contact customer support. Provide proof of your DLC purchase and describe the issue in detail. Many players have successfully had their lost items restored after reaching out to the game’s support team.
Filter & Reload Inventory
In many cases, the solution to missing items can be found within the game’s menus. If your items are still in your inventory but just aren’t showing up in the customization menu, try this simple fix:
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Check for Filters: Make sure there are no filters hiding certain customization items. In the character customization section, filters may be hiding cosmetics based on categories or themes. Resetting the filter can sometimes reveal the missing skins or outfits.
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Reload Your Inventory: Exit the customization screen and re-enter it. A quick inventory reload can sometimes solve the problem of missing items if it’s related to a bug or display issue.
Gearbox’s Response
As for Gearbox, the developers of Borderlands 4, they have acknowledged the issue in community forums and are actively working on resolving the problems caused by the update. They have been transparent about the rollback of unintended DLC access and are investigating ways to fix the issue for legitimate owners. Gearbox is also aware that some cosmetic items were removed from the game unintentionally and is currently working on patching this bug.
If you’re facing problems with missing customization, it’s worth keeping an eye on the official Borderlands 4 patch notes and forums. Gearbox tends to release updates quickly when major issues like this arise, so a fix may be just around the corner.
Conclusion
The disappearance of customization options in Borderlands 4 is frustrating, but it’s not an issue without solutions. Whether the cause is a patch rollback, a glitch, or an issue with DLC synchronization, there are several steps you can take to try and restore your missing items. From verifying DLC ownership to reloading your inventory, these fixes can help resolve the issue. If all else fails, reaching out to customer support is the best way to ensure that your hard-earned customization options are restored.
Stay patient, as Gearbox is actively working on fixes, and make sure to check for new updates to ensure that your customization experience is back to normal!
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